Terms for guests
A short guide in plain language to how booking on Bookmatrix.com works. It does not replace the full legal documents.
Who you contract with
When you book a stay, the agreement is between you and the property: the hotel, host or campsite. The property sets the price, the rates and the conditions you see before you pay.
What Bookmatrix.com does
Bookmatrix.com runs the search and the booking page, using the BookMatrix software the property uses to manage its availability. It adds no booking fees to the property’s own direct price.
Prices, changes and cancellation
Prices appear once you choose your dates, in the currency of the property. The cancellation conditions of the rate you choose are shown before you pay. To change a booking, contact the property; its details are in your confirmation email.
Payment
How you pay depends on the property and is shown before you confirm.
The full legal documents
The binding terms of use of the Bookmatrix.com platform, which govern the businesses that use it, are published on bookmatrix.com.