How can we help?
Talk to the Bookmatrix.com team. We help you find a stay, reach a property and sort out any booking question.
Already booked? Your booking is with the property. For changes, early check-in or special requests, contact the property — its details are in your confirmation email. We are happy to help if you cannot reach them.
Is my payment secure?
Payment is taken by the property’s own payment provider, not by Bookmatrix.com. Where a property accepts card payment, you pay on the provider’s secure page, with 3-D Secure authentication where your bank asks for it.
Some properties take payment at the property or by bank transfer instead. You always see how you pay before you confirm, and Bookmatrix.com adds no booking fees.
Frequently asked questions
Who do I book with?
With the property itself. Bookmatrix.com runs the booking page; your stay, payment and contract are with the hotel or host.
How do I change or cancel my booking?
Contact the property using the details in your confirmation email. The cancellation policy you saw before paying applies.
Are there booking fees?
No. You pay the property’s own direct price. Bookmatrix.com adds no fee.
I own a property. Can I list it?
Yes. Start here and the team sets everything up with you.bookmatrix.com/start
Is my payment secure?
Payment is taken by the property’s own payment provider, not by Bookmatrix.com. Where a property accepts card payment, you pay on the provider’s secure page, with 3-D Secure authentication where your bank asks for it. How payment works